1. Controller of the Processing of Personal Data

In compliance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and of the Spanish Ley Orgánica 3/2018, de 5 de diciembre (LOPDGDD), we inform you that PRIMA PROTECCIÓN EUROPE S.L. (hereinafter, "Prima Protección"), with CIF B65606105 and registered address at C/ Jacinto Benavente 3A, CP 46185, La Pobla de Vallbona, Valencia, is the controller of the processing of the personal data that users provide on its website or through any other means of communication.

2. Purposes of the Data Processing

Prima Protección will process users' personal data for the following purposes:

• To manage and respond to enquiries and requests made by users.

• To process requests for information about products and services.

• To maintain contact with customers for the provision of services and the follow-up of orders.

• To send commercial communications about our products and services, provided that the user has given their consent to do so.

• To carry out statistical studies and satisfaction surveys in order to improve our products and services.

3. Legal Basis for the Processing

The legal basis for the processing of personal data is the user's consent, which will be obtained when the data is voluntarily provided in the website's forms or through other channels of communication with Prima Protección. Likewise, should the user enter into a contractual relationship with Prima Protección, the legal basis will be the performance of that contract and compliance with legal obligations.

4. Data Retention Period

Personal data will be retained for as long as a commercial relationship with the user exists and its erasure has not been requested. Thereafter, it will be kept blocked for the limitation periods applicable for legal and regulatory purposes. Once that period has ended, it will be securely deleted.

5. Disclosure of Data to Third Parties

Prima Protección will not disclose personal data to third parties, except where legally obliged to do so or where it is necessary for the provision of the services, in which case the user will be informed beforehand and their consent will be requested, where appropriate.

6. Users' Rights

The user has the right to:

• Access their personal data and request information about its processing.

• Rectify inaccurate or incomplete data.

• Request the erasure of the data when, among other reasons, it is no longer necessary for the purposes for which it was collected.

• Restrict the processing of their data in certain circumstances.

• Object to the processing of their data on grounds relating to their particular situation.

• Request the portability of their data to another controller.

To exercise these rights, the user may write to PRIMA PROTECCIÓN EUROPE S.L., C/ Jacinto Benavente 3A, CP 46185, La Pobla de Vallbona, Valencia, or send an email to general@primaproeurope.com, enclosing a copy of an official document proving their identity.

Likewise, if you consider that the processing of your personal data does not comply with the regulations in force, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (www.aepd.es), as the supervisory authority competent in data protection matters.

7. Security Measures

Prima Protección guarantees that it has implemented the technical and organisational security measures necessary to protect users' personal data and prevent its alteration, loss, unauthorised processing or access, in accordance with the regulations in force.

8. Cookie Policy

Prima Protección's website uses cookies to improve users' experience and to analyse site traffic. For more information about the use of cookies and how to manage them, please see our Cookie Policy.

9. Amendments to the Privacy Policy

Prima Protección reserves the right to amend this privacy policy in order to adapt it to legislative developments or changes in our commercial practices. Any amendment will be communicated through the website or by other available means of contact.

Contact:

If you have any questions or require clarification regarding this privacy policy, you may contact us at:

• Email: general@primaproeurope.com

• Telephone: 960652408